Returns Policy

Returns

We accept returns.  The item(s) must be returned in a saleable condition i.e. original product tags and in full retail packaging and you must return the item within 14 days of the original purchase date.  If the returned item(s) are soiled or have been used we will not offer a refund. Postage charges are non-refundable.

You are responsible for returning the item including postage and packaging costs and we strongly advise you use a tracked service as we cannot offer a refund if the item has not been received by Equine Magnetix. You will be refunded for the price you have paid for the item. All postage and packaging costs are non-refundable.

We are happy to offer you an exchange however you will need to pay the additional postage costs for the replacement item.

Please return unwanted items to:

Customer Services
Equine Magnetix
181 Primrose Avenue
Haslington
Crewe
Cheshire
CW1 5QW

Faulty Items

Whilst we aim to ensure that our products meet the required standards if your item is faulty please contact Equine Magnetix at info@equinemagnetix.com or call 01270 584564.

Please do not return faulty items until you have contacted Equine Magnetix and we have given you a returns number. We cannot accept faulty items after 30 days from the original purchase date.